Frequently asked questions

As soon as payment is confirmed, the page offers you the ticket as a PDF, and it also arrives by email. There is no need to print it: just show it on your phone at the entrance. If you close the window without downloading, you can retrieve it any time from the ticket download section using your booking code.

Card details are never entered or stored on our site: payment is processed on the Redsys gateway, the Bank of Spain's payment platform used by most Spanish banks, with 3D Secure verification from your own bank. All we receive is confirmation that the charge went through.

The site is in Spanish, English, French and Italian, and so is our phone support, from 08:00 to 22:00. Your ticket is issued in the language you booked in.

Yes, and it costs less. When you add both products to the same cart, the combo discount applies on its own, with no code. The two tickets remain independent: you can use them on the same day or on different days.

The trip lasts about one hour, out and back from the same pier. You do not need to pick a specific time when booking: your ticket is valid for any departure on the day you selected, so you can turn up when it suits you and board the next boat. Departures run every 45 minutes during the day and every 30 minutes from four in the afternoon.

The cruise sails regardless: the boats have a glazed indoor area as well as the open deck. At the Arc de Triomphe the terrace is open-air, and the monument may close it temporarily in a storm or strong wind; if that happens, check with the monument or with our support team.

No. The ticket carries a code that can be scanned straight from your phone screen. Download it before leaving your hotel, in case coverage is poor at the entrance.

When booking you can add the cancellation option, which appears as a separate line in the summary before payment. The specific terms for each ticket, including deadlines, are set out in the terms and conditions and on the ticket management page.